The BioHealth Company is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing or using our website, you agree to the terms outlined in this policy.

Orders are processed within 24-48 hours after they are received and completed. Please note that we do not process orders or ship on weekends or holidays. 

We offer free regular shipping for all orders worldwide. Expedited shipping options are available for an additional fee. Orders of 6 boxes or more qualify for free Express Shipping.

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking link to monitor the progress of your package.

At this time, we do not have any specific shipping restrictions. However, please be aware that delivery times may vary based on your location and any local regulations that may affect shipping.

For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to contact@thebiohealthcompany.com and we'll be glad to assist you with you with any questions.

Unless otherwise specified at checkout, the terms of trade on our site are 'DAP' (Delivered at Place without payment of duty and taxes of the destination country) when no advance duty and tax are collected. Under DAP, the following responsibilities are assigned to the Buyer and Seller:

a. Payment for the goods purchased;
b. Cost of import clearance inspection;
c. Import formalities and payment of destination duties and taxes. If the buyer opts for the carrier to handle these formalities, they must provide a shipment-specific Power of Attorney to the carrier and cover the associated charges;
d. Ensuring the complete address is provided during ordering, along with a correct email and phone number (issued in the destination country).

a. Provision of goods along with the required documentation;
b. Pickup, carriage, and door delivery to the provided address;
c. Handling origin customs formalities.

We offer a no-risk 60-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request within 60 days of receipt for a full refund. Please note that the original shipping costs will be deducted from your refund, unless the return is due to an error on our part.

To initiate a return, please contact our Customer Care team at contact@thebiohealthcompany.com. They will provide you with instructions on how to proceed.

Refunds will be processed to the original method of payment. Please allow a few business days for the refund to reflect in your account after we have received and inspected your return.